Islington Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Islington Removals provides removal, packing, storage coordination and related services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company requesting or using our services.

We, us or our means Islington Removals.

Services means any removal, packing, loading, unloading, transportation, storage coordination, waste removal where agreed, or any other services supplied by us.

Goods means any items, furniture, boxes, personal belongings or other property that we are asked to handle, pack, move or otherwise deal with as part of the Services.

2. Scope of Services

We provide residential and commercial removal and related services within our service area, which typically includes local, regional and national moves. The precise scope of the Services to be provided will be set out in our written quotation or booking confirmation.

We reserve the right to refuse to carry out any work that we reasonably believe would be unsafe, unlawful, or beyond the scope of what has been agreed in writing. We may also decline to handle Goods that are prohibited, hazardous or unsuitable for transport.

3. Quotations and Estimates

All quotations and estimates are based on the information provided by you at the time of enquiry, including but not limited to the volume and nature of Goods, access conditions at collection and delivery addresses, floor levels, parking conditions, and any special requirements.

Quotations are normally provided on a fixed fee or time-based basis, which will be made clear to you. Quotations are valid only for the period stated on them, or if no period is stated, for 30 days from the date of issue. Acceptance of a quotation is subject to availability of resources and vehicles on the relevant date.

We reserve the right to revise a quotation or charge additional fees if:

Information provided by you is inaccurate or incomplete.

Additional Goods or services are requested that were not originally specified.

Access conditions are materially different from those stated or reasonably anticipated.

Delays occur due to your acts or omissions, or those of your agents, which were not reasonably foreseeable.

4. Booking Process

A booking is made when you confirm acceptance of our quotation and we confirm acceptance of your booking. Bookings may be made in writing or by other agreed means, and are subject to these Terms and Conditions.

We may require a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking. Your booking is not fully confirmed until any required deposit has been received in cleared funds.

You are responsible for ensuring that all details of your booking are accurate, including dates, addresses, access details and any special instructions. Any changes must be notified to us as soon as possible and may be subject to additional charges or changes in availability.

5. Access, Parking and Permits

You must ensure that suitable access is available at both the collection and delivery addresses. This includes ensuring that any necessary parking permits or permissions are obtained in good time for our vehicles to park close to the property.

Any parking charges, fines, penalty charge notices or similar costs incurred as a result of inadequate arrangements or restrictions at the collection or delivery addresses may be charged to you.

If access is restricted or significantly more difficult than advised at the time of quotation, we may charge additional fees to reflect the extra time and labour required, or we may, at our discretion, decline to complete the work if it cannot be carried out safely or lawfully.

6. Client Responsibilities

You are responsible for:

Ensuring that all Goods are properly packed and prepared for removal, unless we have agreed to undertake packing as part of the Services.

Securing or disconnecting appliances and fixtures, including washing machines, dishwashers and electrical items, unless we have expressly agreed to provide such services.

Ensuring that all Goods to be moved are ready to be transported at the agreed time.

Removing or securing any fixtures or fittings that you wish us to move, such as mirrors, shelves or wall-mounted items.

Complying with all applicable laws and regulations relevant to the Goods and the Services.

You confirm that you are either the owner of the Goods or have full authority from the owner to arrange for the Services to be performed.

7. Payments and Charges

Unless otherwise agreed in writing, payment is due as follows.

Any required deposit must be paid when making the booking.

The balance of the charges must be paid on or before the day of the move, and in any event before unloading at the delivery address is completed.

We accept payment by the methods specified at the time of booking. All charges are payable in pounds sterling unless otherwise agreed in writing.

If payment is not made when due, we reserve the right to:

Withhold delivery of Goods until full payment has been received.

Charge interest on overdue amounts at the statutory rate permitted under applicable law.

Recover from you all reasonable costs incurred in collecting overdue amounts.

Any additional charges arising from delays, changes to Services, extra Goods, storage, parking costs or other circumstances outside our control are payable by you in addition to the agreed quotation.

8. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following provisions will normally apply, unless otherwise agreed in writing.

If you cancel or postpone more than 10 working days before the scheduled moving date, any deposit may be refunded or transferred at our discretion, less any reasonable administrative costs.

If you cancel or postpone between 5 and 10 working days before the scheduled moving date, we may retain some or all of the deposit to cover lost bookings and administrative costs.

If you cancel or postpone less than 5 working days before the scheduled moving date, we reserve the right to charge up to 75 percent of the agreed quotation.

If you cancel or postpone on the moving day, we reserve the right to charge up to 100 percent of the agreed quotation.

If we have to cancel or significantly change your booking due to circumstances beyond our reasonable control, such as extreme weather, accidents, unexpected vehicle failure or other events, we will endeavour to offer an alternative date or a partial or full refund of any amounts paid, at our discretion. We will not be liable for any indirect or consequential losses arising from such cancellation or changes.

9. Goods Not Accepted for Removal

Unless we have expressly agreed in writing, we will not accept for removal or transport:

Hazardous, dangerous, explosive or flammable substances, including gas bottles, paints, solvents and fuels.

Perishable or temperature-sensitive items, including food and plants.

Cash, securities, valuable documents, jewellery, precious metals or similar high-value, small items.

Illegal items or items the possession of which would be an offence.

If such items are included in the Goods without our knowledge, we will have no liability for any loss, damage or consequences arising and you will be responsible for any reasonable costs or losses incurred by us as a result.

10. Liability and Limitations

We will take reasonable care in handling and transporting your Goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for any loss or damage to Goods unless it arises directly from our negligence or breach of contract. Normal wear and tear, minor scuffs or scratches that occur in the ordinary course of moving are not considered damage for which we will be liable, provided we have exercised reasonable care.

We will not be liable for loss or damage arising from:

Inadequate or improper packing by you or a third party.

Fragile items not properly protected or packed.

Goods with inherent defects or susceptibility to damage, including assembled flat-pack furniture, pressboard, veneer or certain glass items.

Mechanical or electrical faults in appliances or equipment, unless there is clear evidence of physical damage caused by us.

Weather conditions, traffic delays or events beyond our reasonable control.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost, subject to any specific limits notified to you in advance. We may offer, or recommend that you obtain, appropriate insurance cover for higher value items or for the overall move.

We will not be liable for any indirect, special or consequential losses, including loss of profits, loss of business, loss of opportunity, or inconvenience, arising from or in connection with the Services.

11. Claims and Notification of Loss or Damage

You must inspect your Goods as soon as reasonably practicable after delivery. If you believe that any loss or damage has occurred, you must notify us as soon as possible and in any event within a reasonable period after completion of the Services.

Your notification should include a description of the alleged loss or damage and any supporting evidence that is available. We may inspect the items and, where appropriate, seek further information in order to assess any claim.

Failure to notify us within a reasonable time may adversely affect our ability to investigate or resolve the matter and may, in some cases, limit our liability.

12. Waste, Disposal and Environmental Regulations

We comply with applicable waste management and environmental regulations. We are not obliged to remove waste, rubbish or unwanted items unless this has been agreed in advance as part of the Services.

Where we agree to remove and dispose of items, you confirm that you have the legal right to dispose of those items. Any waste disposal or clearance services will be carried out in accordance with relevant legislation and at authorised facilities. Additional charges will apply for disposal services, which will be confirmed in advance wherever reasonably possible.

We will not remove or dispose of hazardous or prohibited waste, including but not limited to chemicals, asbestos, medical waste or any items that require specialist handling or licences, unless expressly agreed and appropriately arranged.

13. Storage Services

Where storage forms part of the Services, whether arranged directly by us or through a third party, separate terms and conditions may apply. You are responsible for complying with any such terms and conditions.

If we arrange storage on your behalf, we will use reasonable care in selecting a suitable provider but we will not be liable for any acts or omissions of that storage provider, except where required by law.

14. Delays and Events Beyond Our Control

We will use reasonable efforts to carry out the Services on the agreed dates and within reasonable timeframes. However, we are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, breakdowns, accidents, adverse weather, strikes, public events, or delays caused by you or other third parties.

In the event of such delays, we will take reasonable steps to minimise disruption, but you may be responsible for any additional costs incurred as a result of waiting time or rescheduling.

15. Privacy and Data Protection

We collect and use personal information necessary for the administration and performance of our Services, including booking details, addresses and contact information. We will handle your personal data in accordance with applicable data protection legislation and use it only for legitimate business purposes, such as managing your booking, processing payments and communicating with you about our Services.

16. Complaints

If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible so that we have an opportunity to address it. We take complaints seriously and will investigate and respond within a reasonable period of time.

17. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking, unless we have agreed otherwise in writing.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.